Support.
Operations.
In flow.
Protype builds custom systems that connect customer support, operations, and every step in between.
Where is my order?
Hi! Your order is on track.
Here's the latest update...
Agent liveOrder #4821
Assigned → Warehouse 02
Order #4821
Ready for shipping
Your order is on the way!
Where is my order?
It gets messy when
everything is separate.
Customer questions pile up. Teams juggle multiple tools. Orders need manual follow-ups. And somewhere in between, customers get frustrated.
Where is my order?
I want to return my product.
Can you change my shipping address?
Is this item back in stock?
I haven't received my refund yet.Tools & Platforms
Multiple tools. No single source of truth.
We create tailored solutions
for every stage of your business.
Protype connects your support, operations, and customer journey into one intelligent system — built around your e-commerce business. No more switching tools. No more missed updates. Just a smooth, connected flow.
Customer Support
AI agents + human support, handling queries, returns, exchanges and more — 24/7.
Operations
Automate order processing, inventory, warehouse and shipping workflows.
Tools & Integrations
Works with the tools you already use — or we'll set up what you need.
Customer Journey
Keep your customers informed, engaged and coming back.
From first click to happy customer.
We support every stage of your e-commerce journey.
Customer Inquiry
Answer questions, resolve issues, build trust.
Order Processing
Validate, check inventory, initiate fulfilment.
Fulfilment & Shipping
Coordinate with warehouses, track and deliver.
Post-Purchase
Send updates, handle returns, keep them coming back.
From scattered tools
to a connected flow.
We take a deep look at your business, map your existing workflow, and build a custom system that connects your support, operations, and customer journey — so everything works together in harmony.
Discover & Audit
We understand your business — your customers, operational bottlenecks, tool sprawl, and pain points. This reveals the highest-ROI opportunities for automation.
Design the Right Solution
We engineer a custom architecture around your exact workflow. From autonomous AI agents to bidirectional data bridges, we plan what fits your business best — never generic templates.
Order tracking, returns, FAQs & exchanges
Shopify sync, Shiprocket courier dispatch
Build & Integrate
We build your agents, sync your tools, and unify everything into a secure, resilient system. We rigorously simulate real-world e-commerce edge cases before going live.
Deploy & Train
We launch your agents into production, train your human operators, and ensure effortless handoffs. You receive dedicated technical support from day one.
Monitor & Improve
We continuously analyze resolution accuracy, customer sentiment, and operational throughput — updating agent intelligence as your business evolves and scales.
A connected system. A faster, smarter business.
Fewer delays. Happier customers. Zero repetitive manual work. With Protype, your front-line support, backend operations, and full customer lifecycle work in continuous synchronization.
Don’t operate
like it’s 2004.
Stop losing hours to repetitive work, disconnected tools, and support queues. Let’s build a system that works the way your business should.